💳 Refund Policy

Before purchasing any Digital Product from eStoreBD, please read this Refund Policy carefully. Since Digital Products may be delivered through an instant Download Link, Account Access, or other digital delivery method immediately after purchase, refunds are generally not applicable to Digital Products.

However, in certain situations, such as incorrect delivery or an issue caused by our side, we may review the case and consider providing a Refund, Replacement, or another appropriate solution depending on the circumstances.

1. Refunds for Digital Products

Once a Digital Product has been Downloaded, Accessed, or used, a Refund will generally not be provided. This is because Digital Products cannot be physically returned, and once access has been provided, the product cannot be restored to its original resalable condition.

2. Purchasing the Wrong Product

If you accidentally purchase the wrong Digital Product, a Refund will generally not be provided.

Therefore, customers are responsible for carefully checking the Product Description, Features, File Format, Requirements, and Compatibility before completing a Purchase.

3. Duplicate Payment

If a Payment is accidentally completed more than once for the same Order, the additional Payment may be eligible for a Refund after verification.

For this purpose, you may be required to provide the Transaction ID, Payment Screenshot, or other relevant information needed to verify the transaction.

4. Product Not Received After Payment

If your Payment has been successfully completed but you do not receive the Download Link, Account Access, or Purchased Product within the expected time, please contact our Customer Support as soon as possible.

We will review your Order and Payment information, identify the cause of the issue, and make reasonable efforts to provide an appropriate solution.

5. Technical Issues

If you experience a Technical Issue that prevents you from Downloading, Accessing, or using your Purchased Product, please contact our Support Team first.

Our Team will review the issue and make reasonable efforts to provide a suitable solution.

If the problem cannot be resolved despite reasonable efforts from our side and the Purchased Product becomes completely unusable as a result, a Refund may be considered depending on the circumstances.

6. Incorrect or Defective Product

If eStoreBD provides an incorrect Product, incorrect File, or incorrect Access due to an error on our side, please contact our Customer Support.

After verifying the issue, we may provide the correct Product/File, a Replacement, or a Refund, where applicable.

7. How to Request a Refund

When submitting a Refund Request, you may be required to provide your Order ID, Transaction ID, and the reason for requesting a Refund.

Every Refund Request will be reviewed individually. Our Team will make a decision based on the information provided and the circumstances of the case.

8. Refund Processing Time

If a Refund is approved, the time required to receive the refunded amount will depend on the Payment Method and the Processing Time of the relevant Payment Gateway.

Although eStoreBD may complete the Refund process after approval, additional processing time may be required by the Payment Provider before the money reaches your Account.

9. Cases That Are Generally Non-Refundable

Refunds will generally not be provided in the following situations:

• After the Digital Product has been Downloaded or Accessed
• When a Product was purchased accidentally
• When the Product Description was not reviewed or understood before Purchase
• When the customer changes their personal preference after completing the Purchase
• When the customer simply does not like the Product
• When the issue occurs because Device or Software Compatibility was not checked before Purchase
• When the Product File or Content has been modified, damaged, or otherwise altered due to the customer’s own actions
• After the Product Content has been used, Shared, or Distributed elsewhere
• When the Product cannot be used because of an issue with the customer’s own Device, Software, or System

10. Refund Abuse and Fraudulent Activity

If a customer submits a Refund Request using false information, engages in Fraudulent Payment activity, abuses the Chargeback process, or participates in any other deceptive or fraudulent activity, the relevant Refund Request may be rejected.

Where necessary, eStoreBD reserves the right to take additional action regarding the related Account, Order, or Transaction.

11. Contact Us Regarding Refunds

For any questions or issues related to Refunds, Orders, or Payments, you may contact our Customer Support through the following channels:

• 📧 Email: support@estorebd.xyz
• 📞 Phone: +88 01875792833
• WhatsApp: +88 01836065297

We review every Refund Request based on the available information and circumstances and make reasonable efforts to provide a fair and appropriate solution to our customers.