Terms & Conditions

Terms & Conditions

By accessing the eStoreBD Website, purchasing any Digital Product, or using any of our Services, you are considered to have agreed to and accepted these Terms & Conditions. Therefore, please read the following terms carefully before confirming any Order.

1. Products & Services

eStoreBD is an Online Digital Product and Subscription-based Service Platform that may provide various types of Digital Products, Software, Subscriptions, and Online Services.

None of our Products or Services should be considered as an indication that eStoreBD is an Official Distributor, Authorized Seller, or Official Representative of any particular Brand. All Third-Party Brand Names, Logos, Trademarks, and other related identities displayed on our Website remain the property of their respective owners.

The Validity Period, Usage Rules, Limitations, Device Requirements, Account Restrictions, and Support Policy may vary from one Product to another. Customers are therefore responsible for reviewing and understanding the relevant Product Description and applicable terms before making a Purchase and ensuring that the Product meets their requirements.

2. Warranty & Support Policy

Where a Product includes Warranty or After-Sales Support, eStoreBD will make reasonable efforts to provide the applicable Support according to the specified terms and Validity Period of that Product.

However, Warranty, Replacement, or Support is not available for every Product. If a Product Description or its Terms specifically states No Warranty, No Replacement, or No Support, such benefits cannot be claimed later.

Warranty generally does not apply to problems caused by Customer misuse, violation of Product Rules, Unauthorized Account Sharing, Device-related Issues, or problems with the Customer’s own Internet Connection.

3. Customer Support

For Products that include Support or Warranty facilities, Customer Support is generally available from 10:00 AM to 10:00 PM.

However, Support or Problem Resolution may be delayed due to Technical Issues, Server Maintenance, Service Provider-related Problems, or other unexpected circumstances.

Depending on the nature of the issue, resolving a problem may generally take 1 hour to a maximum of 24 hours. When necessary, assistance may be provided through AnyDesk, TeamViewer, Google Meet, or another Remote Support Method.

4. Digital Product Delivery

Since the Products offered by eStoreBD are digital, delivery is generally completed through Email, Messenger, WhatsApp, or another designated Online Communication Channel. Depending on the Product, this may include providing the Product, Download Link, Account Access, or other necessary information.

Normally, no additional Delivery Charge is required for Digital Product Delivery.

Customers are responsible for ensuring that the Email Address, Messenger Account, or WhatsApp Number provided during the Order process is correct. eStoreBD will not be responsible for failed or delayed Delivery resulting from incorrect or incomplete Contact Information provided by the Customer.

Delivery time may vary depending on the Product type, Order Verification, and other circumstances. Delivery may normally be completed within a few minutes; however, in special circumstances, it may take up to 24 hours.

5. Order Cancellation

If, after accepting an Order, eStoreBD is completely unable to provide the specified Digital Product or Service, the Customer may request Order Cancellation.

However, once the Product has been correctly Delivered, Activated, or Access Provided, Order Cancellation will not generally be accepted simply because the Customer does not like the Product, selected the wrong Product, or failed to review the Product Rules before making the Purchase.

6. Replacement & Refund

For Products that include a Replacement Facility, we may, depending on the circumstances, provide the same Product or an alternative Product of equivalent value if the applicable conditions are fulfilled.

Once a Digital Product has been Delivered, Activated, or Access Provided, a Refund will generally not be available. However, a Refund Request may be reviewed if a specific situation covered by our Refund Policy applies.

All Replacement and Refund matters will be subject to the specific terms of the relevant Product as well as eStoreBD’s Refund Policy.

7. Changes to Terms & Customer Agreement

eStoreBD reserves the right to modify, revise, or update these Terms & Conditions at any time when necessary. The latest version published on the Website will be considered the effective version of these Terms & Conditions.

By purchasing any Product or Service from eStoreBD, the Customer confirms that they have reviewed and understood the relevant Product Description, Price, Delivery Time, Warranty/Support Rules, Refund Policy, and Terms & Conditions before completing the Purchase.

If you have any uncertainty regarding a Product’s Features, Usage Rules, Compatibility, Warranty, or any other matter, you are requested to contact our Customer Support before placing the Order.

• 📧 Email: support@estorebd.xyz
• 📞 Phone: +88 01875792833
• What’s app :+88 01836065297